Shipping Policy

Last updated: 16 August 2026

This Shipping Policy explains how orders placed through Chrometopia are processed, shipped and delivered.

Chrometopia is operated by De Beule Sandro and is based in Aalst, Belgium.

1. Shipping Destinations

Chrometopia currently ships within the European Union.

Available shipping options depend on the destination and will be displayed during checkout.

We currently ship to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We currently do not offer standard shipping to destinations outside the European Union unless explicitly stated otherwise on our website.

2. Shipping Costs

Shipping costs are calculated according to the destination and available shipping method.

The applicable shipping charge will always be displayed during checkout before you complete your purchase.

Belgium

Orders delivered within Belgium qualify for free standard shipping.

European Union

For orders outside Belgium but within the European Union, standard shipping charges vary according to the destination.

Orders of €40 or more qualify for free standard EU shipping where this option is available during checkout.

The order value used to determine free shipping eligibility is the amount displayed during checkout after applicable discounts and before any shipping charge, unless otherwise stated.

The shipping options and prices displayed during checkout apply to your order.

3. Shipping Methods

Chrometopia works with third party shipping and logistics providers to deliver orders.

The carrier used for an order may vary according to the destination, price, availability and selected delivery method.

Available services may include home delivery, mailbox delivery, parcel shop delivery or other delivery methods depending on the destination.

Where multiple options are available, they will be displayed during checkout.

4. Order Processing

Orders are prepared for shipment as soon as reasonably possible after successful payment.

Processing time is separate from the carrier’s estimated transit time.

Orders placed during weekends, Belgian public holidays or particularly busy periods may require additional processing time.

Once an order has been handed over to the carrier, the applicable delivery period begins.

5. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method.

Where an estimated delivery period is displayed during checkout, this is an estimate rather than a guaranteed delivery date unless explicitly stated otherwise.

International EU shipments may require additional transit time compared with domestic Belgian shipments.

Carrier delays, peak periods, severe weather, transport disruptions and other circumstances outside our reasonable control may affect estimated delivery times.

Your mandatory consumer rights regarding delivery remain unaffected.

6. Tracking

Where tracking is available for the selected shipping method, tracking information will be provided after the order has been shipped.

Tracking information may take some time to become active after a shipping label has been created or the parcel has been handed to the carrier.

Not every shipping method necessarily provides the same level of tracking.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify your:

• full name
• street and house number
• apartment or unit number where applicable
• postal code
• city
• country
• email address and other requested contact information

If you notice an error after placing your order, contact support@chrometopia.xyz as soon as possible.

We will attempt to correct the address where reasonably possible, but we cannot guarantee changes after an order has entered processing or has been transferred to the carrier.

8. Failed Delivery

If a delivery attempt fails, the carrier may make another delivery attempt, redirect the parcel to a collection point or return the parcel to us, depending on the shipping service and destination.

Customers are responsible for collecting parcels from collection points within the period specified by the carrier.

If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel or another circumstance attributable to the recipient, please contact us to discuss available options.

Any additional shipping charge will only be applied where permitted by applicable law and where appropriate in the circumstances.

9. Delayed Shipments

Occasional shipping delays can occur.

If your order has not arrived within the expected delivery period, check your tracking information first where available.

If the tracking information does not resolve the issue, contact:

support@chrometopia.xyz

Please include your order number so that we can investigate the shipment.

A carrier delay does not remove any mandatory rights you have under Belgian or European Union consumer law.

10. Lost Shipments

If tracking indicates that a shipment may have been lost, please contact us.

We may open an investigation with the relevant carrier.

Where Chrometopia bears the risk of loss under applicable consumer law, your statutory rights remain unaffected by the carrier’s investigation or procedures.

Customers should not be required to resolve a carrier loss directly where responsibility legally remains with Chrometopia.

11. Damaged Shipments

If your order arrives visibly damaged, please contact us as soon as reasonably possible at:

support@chrometopia.xyz

Include your order number and, where reasonably possible, photographs showing the packaging and damaged product.

Providing photographs can help us investigate the issue with the carrier and resolve your claim more efficiently.

Your statutory rights concerning damaged or non conforming goods remain unaffected.

12. Risk During Transport

For consumer purchases, the risk of loss or damage generally remains with Chrometopia until the goods have been physically received by you or a third party designated by you, other than the carrier, in accordance with applicable law.

Different rules may apply where a consumer independently appoints a carrier that was not offered by Chrometopia.

13. Split Shipments

In some circumstances, an order containing multiple products may be delivered in more than one shipment.

Where applicable, separate tracking information may be provided.

You will not be charged additional shipping costs solely because Chrometopia chooses to split an order into multiple shipments.

14. Customs and Import Duties

Chrometopia currently focuses its standard shipping service on destinations within the European Union.

Shipments between applicable EU destinations generally do not require customers to pay customs import duties solely because the goods cross an internal EU border.

If we introduce shipping to destinations outside the European Union in the future, additional customs duties, import taxes or handling charges may apply. The applicable conditions will be communicated where required.

15. Free Shipping Promotions

Chrometopia may offer free shipping permanently or as part of a promotion.

Unless otherwise stated:

Belgium: Free standard shipping.

European Union: Free standard shipping on qualifying orders of €40 or more.

Free shipping applies to the eligible standard shipping method. Faster, premium or alternative delivery services may remain subject to an additional charge.

Chrometopia may change promotional shipping offers for future orders. Changes do not affect orders that have already been completed.

16. Returns

Shipping an order to you and returning a product are governed by different conditions.

For information about withdrawal, return shipping costs, defective products and refunds, please consult our Returns & Refunds Policy.

Nothing in this Shipping Policy limits your statutory right of withdrawal or your rights relating to defective or non conforming goods.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our available destinations, carriers, shipping methods, pricing or applicable law.

The latest version will be published on chrometopia.xyz.

The shipping conditions presented and accepted when an order is placed apply to that order, subject to mandatory law.

18. Contact

For questions about shipping, tracking or delivery, contact:

Chrometopia
Operated by De Beule Sandro
Sint Janstraat 2, bus 21
9300 Aalst
Belgium

Enterprise Number: 0799.701.058
VAT Number: BE 0799.701.058
Email: support@chrometopia.xyz
Website: chrometopia.xyz

Last updated: 16 August 2026